Refund policy

Last updated: 17 August 2026

We want your Doodleholic order to arrive looking exactly as it did when you clicked “Place Order.” 💛

Most of the time, everything goes perfectly. But sometimes a package can have a rough journey, something can get damaged along the way, or the wrong item might accidentally find its way into your parcel. If that happens, don't panic. Just let us know.

1. Return requests

If your order arrives damaged, defective, incomplete or incorrect, please contact us within 48 hours of delivery. After this 48-hour window, we may not be able to accept a return or replacement request.

Please email us at aninajacob94@gmail.com with your order number and clear photographs or video showing the product and packaging. For damaged items, an unboxing video or photographs are strongly recommended because they help us understand what happened during transit.

2. Damaged products

If your product arrives damaged, we're sorry. 💛 Once we receive your request and supporting evidence, we'll review it and get back to you.

If the product is confirmed to have been damaged during delivery or due to an issue on our end, Doodleholic will cover the return shipping cost and offer an appropriate resolution. This may be a replacement or refund, depending on the situation and availability of the product.

3. Incorrect or missing products

If we've accidentally sent you the wrong product or something is missing from your order, please let us know within 48 hours of delivery. Please send us your order number along with photographs or video of the package and the products received. We'll check what happened and help you sort it out. Contact: aninajacob94@gmail.com.

4. Change-of-mind returns

We do not accept returns simply because you have changed your mind. All purchases are therefore final unless the product qualifies for a return or replacement under this policy or applicable consumer law.

5. Exchanges

We do not offer exchanges for change-of-mind purchases. If your product arrives damaged or defective and the issue is supported by the required photographs or video, we may replace the product where appropriate and subject to availability.

6. Personalised products

We offer personalisation for certain products on a minimum-order-quantity (MOQ) basis. If you'd like something personalised, please contact us before placing your order and we'll be happy to discuss the possibilities with you.

Because personalised products are created specifically for the customer, personalised products are not eligible for return or refund, except where the product is defective, damaged or incorrectly produced.

7. Sale and clearance products

Products marked as sale, clearance or final sale are not eligible for return or exchange. If a sale or clearance product arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with the required photographs or video and we'll review the issue.

8. Return shipping

If the problem is on our end — for example, the product arrived damaged or we sent you the wrong item — we will cover the return shipping cost.

If the issue is caused by the customer, including an incorrect address or other customer-side error, the return shipping cost will be borne by the customer.

9. Refunds

Once a refund has been approved, Doodleholic will initiate the refund within 48 working hours. The refund will generally be made to the original payment method used for the order.

Once we initiate the refund, the time it takes to appear in your account may depend on your bank or payment provider.

10. Order cancellations

Once an order has been placed, we do not offer order cancellations. Please take a moment to check your cart, shipping details and product selection before placing your order.

11. Incorrect delivery information

Please make sure that your shipping address, phone number and other delivery details are correct when placing your order. If an order cannot be delivered because incorrect information was provided by the customer, any additional shipping or return costs may be borne by the customer.

12. Delivery delays and returned-to-origin parcels

Orders are currently shipped through India Post / Speed Post. We generally process orders within 1–2 working days. Delivery time after dispatch depends on India Post's applicable service timelines, destination and circumstances affecting the postal network.

If a parcel is returned to us because the address provided was incorrect, the recipient was unavailable, or delivery could not be completed for a customer-side reason, please contact us. Any re-shipping or return-related cost may be borne by the customer.

If delivery fails for reasons outside the customer's and Doodleholic's reasonable control, we'll work with you to find the most appropriate resolution.

13. Your consumer rights

Nothing in this Refund, Return & Replacement Policy is intended to take away any rights you may have under applicable consumer-protection laws. Our policy is intended to make the process clear and easy for both you and us, while respecting applicable legal rights and obligations.

14. Need help?

If something isn't right with your order, please don't worry. Just tell us what happened. 💛

Email: aninajacob94@gmail.com
Phone: 9497268023
Support Hours: 10:00 AM – 4:00 PM

Please include your order number and unboxing photographs or video wherever relevant so that we can help you faster.