Privacy policy

Last updated: 17 August 2026

At Doodleholic, we believe that personal information should be treated with the utmost responsibility.💛

This Privacy Policy explains what information we collect when you visit or shop at doodleholic.com, why we collect it, how we use it, and the choices you have regarding your information.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who we are

Doodleholic is an illustrated lifestyle brand based in Thiruvananthapuram, Kerala, India.

Legal / Business Name: DOODLEHOLIC

Registered Address: D 45, TC 18/1295/2, Puloopallil, Kairali Nagar D Lane, Kuravankonam, Kowdiar, Thiruvananthapuram, Kerala – 695003, India

GSTIN: 32ATFPJ5345R1ZA

Trade / Registration Number: KL12D0020097

Email: thedoodleholic@gmail.com

Phone: 9497268023

Customer Support Hours: 10:00 AM – 4:00 PM

2. What information do we collect?

We collect information that helps us run the shop, get your order to you, talk to you when you need us, and make Doodleholic better. For this we collect:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase details

  • Payment and transaction information necessary to process your order

  • Information you provide when contacting us

  • Reviews, feedback and other information you voluntarily submit

  • Product customisation information, where applicable

  • Information relating to your interactions with our website

  • Device and browser information

  • IP address and similar technical information

  • Information collected through cookies and similar technologies


3. How do we use your information?

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Send order confirmations and updates

  • Respond to questions and customer-service requests

  • Process payments

  • Prevent and investigate fraudulent or suspicious transactions

  • Handle returns, refunds and product-related issues

  • Improve our website, products and customer experience

  • Manage customer reviews and feedback

  • Send newsletters, product launches, offers and other marketing communications where appropriate

  • Send notifications about products you've asked us to notify you about

  • Understand how our website and marketing are performing

  • Improve our products and services

  • Comply with applicable laws and legal obligations

  • Protect the security and integrity of our website and business

4. How we collect information

We may collect information directly from you when you place an order, create an account, contact us, leave a review, sign up for updates or communicate with us. Certain technical information may also be collected automatically through cookies, pixels and similar technologies. Some information is processed through the platforms and services that help us run Doodleholic.

5. The services that help us run Doodleholic

Doodleholic uses trusted third-party services to help us operate our website, process orders, communicate with customers, collect reviews, provide marketing functionality and improve your shopping experience.

6. Shipping and delivery

Your Doodleholic orders are currently shipped through India Post / Speed Post. To fulfil your order, we may need to share information such as your name, phone number and delivery address with the relevant shipping service. We only share information that is reasonably necessary to get your doodles safely from us to you.

7. Cookies and similar technologies

Like most websites, Doodleholic uses cookies and similar technologies. Cookies help us keep the website functioning properly, remember certain preferences, understand how visitors use the website, improve the shopping experience, support marketing and advertising functionality, and understand which products and pages are useful to our customers.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website work.

8. Marketing communications

If you choose to hear from us, we may send you new product launches, Doodleholic collections, special offers, seasonal gifting ideas, restock notifications, events and workshops, and news and updates.

You can unsubscribe from marketing emails whenever you like by using the unsubscribe option in the communication.

We promise we're here to make your inbox a little more colourful — not to turn it into a Spam parade. 💛

9. Customer reviews, photographs and shared content

If you voluntarily submit a review, photograph, testimonial or other content to us, we may use it to respond to your request, provide customer support or manage your review.

If we would like to feature a customer-submitted photograph, testimonial or other identifiable content for promotional purposes, we will ask for your permission before using it for marketing.

If you tag Doodleholic publicly on social media, we may contact you to ask whether we can feature your post or photograph on our website or social channels.

10. How we protect your information

We take reasonable measures to protect the personal information we hold from unauthorised access, misuse, alteration, loss or disclosure. We also work with service providers that maintain their own security practices for the information they process on our behalf. No website or method of transmitting information over the internet can be guaranteed to be completely secure.

11. How long do we keep your information?

We retain personal information for as long as reasonably necessary for fulfilling orders, maintaining business and transaction records, providing customer support, resolving disputes, complying with legal and tax obligations, preventing fraud, and protecting our business and customers.

Where information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law.

12. Your privacy choices

Depending on applicable law, you may have rights relating to your personal information, including rights to request access to, correction of, or deletion of certain personal information, and to withdraw consent where processing is based on consent.

If you have a question about your personal information or want to make a privacy-related request, email us at thedoodleholic@gmail.com. We'll do our best to make the process as straightforward as possible.

13. Children's information

Our website is not intended to knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate steps.

14. Changes to this Privacy Policy

As Doodleholic grows, our website and the tools we use may change. We may therefore update this Privacy Policy from time to time. Whenever we make a significant change, we will update the “Last updated” date at the top of this page.

15. Questions?

DOODLEHOLIC
D 45, TC 18/1295/2, Puloopallil, Kairali Nagar D Lane, Kuravankonam, Kowdiar, Thiruvananthapuram, Kerala – 695003, India
Email: thedoodleholic@gmail.com
Phone: 9497268023